Shipping policy

Shipping

Wintermoss ships within Canada. Your order is prepared and sent directly by the Canadian supplier that makes or stocks the product, so items in one order may ship separately and from different places.

Processing time: Most orders leave the supplier within 1-3 business days of payment. Some items can take longer, and busy seasons such as the holidays may add time.
Delivery: Delivery time depends on the carrier and your address. Shipping costs are shown at checkout before you pay. We email you tracking details as soon as your order ships.

If something looks wrong: If your tracking has not moved for 7 business days, or your parcel has not arrived, contact us through our Contact page with your order number. We will follow up with the supplier and make it right.